Strategic Marketing Blog by Market Cues

One brand, one thought

It’s true that one of the easiest things to do in brand strategy is to add a promise, and then to keep on adding more and more and more…

It’s also true that one of the hardest things to do in brand strategy is to subtract a promise, and then to keep subtracting more and more and more…

Why is it so easy for us to add, yet so difficult to subtract?

There are many factors that contribute to the situation, but the most important ones include the following:

  • We have a lot to say, and we need to keep the ideas coming so we can be sure to get our “brand story” across.
  • We need to demonstrate our credibility by showing both our application and technological prowess in many markets and circumstances.
  •  If we change one of our promises, or cease making one, we confuse or worse confound our customers, and this is never a good strategy.

Whatever the reasons, the result is a brand strategy that is so bloated with promises, your audience can’t see the forest through the (brand messaging) trees.

What to do if you are in this spot after so many iterations of brand messaging?  And you know who you are!  Consider employing a new brand strategy: “one brand, one thought.”

This is usually not an easy practice for many, particularly for those that have allowed their brand messaging to include everything and the kitchen sink. But it is the only way your brand will ever have a fighting chance to be heard, seen and felt.

A quick exercise is to write a short description of your brand. This should include, “Why does my brand exist?” and “What value does my brand bring like no other?” In other words, what is so unique about your brand that no other brand can claim?  Edit this down to one sentence, and then add one to three supporting points that prove this main point leaving no question in anyone’s estimation.

The result should be a singular brand statement, and much more focused.

It’s absolutely true that the less you say, the more your audience will focus on what you truly have to say.

When you apply “one brand, one thought” to your brand strategy and messaging you will be on the way to creating a new kind of clarity of thought and impact that your audience will truly appreciate.

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Are good looks and great copy enough for your strategic branding?

Repeating important messages used to produce the results a brand marketer was looking for. Today, it’s not nearly as important how many times you repeat a message compared to how well you establish a trusting bond between your brand and your customer. Take Amazon for example. Do customers return there because Amazon markets to them 10 million times a day on every single social media platform or is it because they are able to meet and exceed their customers’ expectations 10 million times a day?

For sure, the brand should look great, the copy should be interesting to read. But today that goes without saying. That’s because it’s far more important to have a rock solid strategy operating in the background – one that provides the hard core strategic logic for every single market communication – than being the brand with a super creative brand marketing program.

Of course, agencies hate what I am saying here because “Being Creative” has been at the center of the definition of a successful agency for decades. There are local, regional, national, and international creative awards competitions to prove it. And all the creative agencies participate and when they win they boast about their prized plaques and statues.

But it’s past time to realize that these competitions are nothing more than vanity plates for brand owners and their agencies and prove nothing. Especially if they post a going out of business sign that reads, “We’d like to thank everyone for their business” on their website!  Unfortunately there have been quite a number of these signs posted recently. Undoubtedly those awards are now on shelves or in boxes at the homes of their owners.

Why? Because creative branding usually does not make a brand successful. Creative brands do. So if you happen to be looking for the next big idea from your creative digital agency to re-launch your company after years of stalled brand growth, you might want to begin your search with some intelligent strategic planning. That should be done in-house, or guided by an outside firm but focused on your in-house management team.

Because at the end of the day it’s not up to a creative agency to make your brand successful. As the brand owner, that’s your job.

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Why 5 is Greater than 50,000

Have you noticed the rules of the marketing game have changed recently?  It used to be the broader the appeal of your product meant the greater number of customers you could attract. It also used to be true that the more people you were talking to the better the chances were that you would sell them your product. That was during the television age of mass communications. But today, we’re living in the computer age which means it’s a whole different ballgame.

For those of you not lucky enough to have worked in the TV age, we were able to harness massive televised networks and get our “message” out there quickly. Then, it was more about who could grab the most number of people’s attention and pull them in with our creative brand marketing campaigns while attempting to prove relevance within an entire marketplace. Big budgets, big markets.  Boy I miss those days!

Today, on the other hand, and here’s where the big change is, it’s about marketing a product that is narrowly cast that meets the needs of an exclusive number of business buyers’ or consumers’ needs. So instead of a mass market approach today’s messages are (or should be) targeted to a highly defined purchaser. The narrower the better.

The new marketing game is built on highly focused product design that is congruent with thinly sliced vertical niches. Curiously, there are exceptions. Such as when one product is radically focused but appeals to many different types of people in many different markets – but that’s the exception to the rule.

Which brings us to the point of why 5 is greater than 50,000. To stay in business you need customers, not just interested parties. As a result, it’s far more valuable to have 5 customers who purchase your products with great regularity and are strong advocates for your brand versus marketing to 50,000 different types of potential customers but not actually gaining the attention of any. Not too difficult to figure out which company is going to stay in business.

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Are you having trouble CONTENTtrating?

No, that’s not a typo. It’s my word for the process of content that takes concentration to produce – CONTENTtrating. It’s at this crossroad that many are confused because they are having trouble deciding which is more important, quality-filled versus frequently-posted content? Adding to this is the consideration of: where is the best place to post this content once it is produced?

And that’s the rub in today’s ‘always-on’ world that we live in.

Here’s what we do know:

  1. Quality content is more appreciated than low quality content;
  2. Consistent quality content is better than erratically posted content;
  3. Having an audience that wants to hear what you have to say when you have to say it is best of all.

Here’s what we don’t know:

  1. Who decides what is quality?
  2. How much content is required to truly resonate with your audience?
  3. Are the primary content ideas you have actually resonating with those you are writing for?

At the risk of oversimplification, this is the conundrum of social media today. It turns out that social media is a balancing act that requires a significant amount of concentration and therefore a significant amount of time.  Therefore, for many, your CONTENTtrating decision brings you to what motivated you to begin posting content in the first place.

And perhaps that’s how you can decide how much quality and content to post.

The more important a quick return on your investment is to you, the more content you will need and that might mean a sacrifice of quality. Unless you have a staff of ghostwriters working for you.  Or, if quality is most important to you, then you will take your time until you get it right. And that’s because, as the saying goes, quality has no fear of time! The choice is yours.

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Are you running your business or is it running you?

A great deal has been written about how to get yourself out of the hectic pace that a business can impose on you. Actually, there are literally millions of pages of advice on the subject, “How to run your business.” But what I would like to do is take a few steps backward and analyze why so many entrepreneurs are stressed out so much of the time, even when their businesses are running well. And actually, this applies to corporate executives as well. There are three main reasons:

  1. The business naturally consumes the owner because his bucks are on the line.
  2. There are often too few resources to hire a full suite of managers so the many tasks of management and services fall to the owner.
  3. After the business builds to the point it can afford to hire managers many owners do not easily grant the needed authority to its managers and therefore drive away their best talent.

Over time, this cycle of growth, hire, fire, growth, hire, fire, perpetuates the perceived notion that he or she must maintain a strong hand on all aspects of the business. Ironically this trap tends to deepen even as the company becomes more successful. Of course, many entrepreneurs figure this out and make the necessary adjustments. So, even if you have been living with this severely negative management pattern you can always remedy your situation. Over 25 years we have worked with hundreds of entrepreneurs and corporations and identified seven keys that helped them build their companies:

Key #1: Determine what you are worst at and delegate it.

Key #2: Establish clear objectives that define what will be considered a success or failure.

Key #3: Reward the behavior that you would like to accomplish and make sure these metrics align with your clearly stated objectives.

Key #4: Don’t play favorites. Make sure everyone is playing from your best playbook and that everyone is evaluated and rewarded according to the same set of rules.

Key #5: Have a strategic market plan that defines your best prospects, your winning sales strategy, the products that will be sold, and the pricing for the products. The less variance to these imperatives the stronger the company will become.

Key #6: Know your competition’s strengths and weaknesses better than you know your own.

Key #7: Take time to enjoy the fruits of your labor by doing something that does not have the word “BUSINESS” in it.

The challenge of business owners and managers today is to understand they can do their best work if they figure out they can’t do everything. This realization can lead to a stronger company and a happier you.

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Failing to plan is a great way to go out of business


You may have heard the saying, “If you fail to plan you are planning to fail.” That’s the way strategic planning should be considered. Strategic market planning is often viewed as the practice of the largest corporations. But how do you think they got to that size? It wasn’t by playing Russian roulette with their company and investments! There is an efficient way to go about planning and here are a few steps to follow.

Step #1: Set aside specific time to prepare your strategic plan. Be prepared to spend some energy and enthusiasm as well. If your company is in a negative market position, meaning it is not as well thought of as it was in past years, there may be some significant time and energy required to figure out why and what to do next.

Step #2: Bring your best creativity skills to the planning process. Many innovations result because someone figures out a better or new way of doing things. Following what everyone else in your industry is doing is not a productive way to come up with a new approach. Think about it, you’ll end up where everyone else ends up! So bring your best thinking, wacky thinking, and bring in others who can provide a new perspective. At our firm in Chicago we used to say, “We don’t care where or who has the best ideas, just that we have them!” And that’s whom we rewarded respectively.

Step #3: List all of your existing assumptions about your business strategy and question everything. The benefit of this process is you may have outgrown some of your strategies and they will be surfaced by thinking through ‘what’ you do and ‘why’ you do it. The key here is to be willing to axe what is no longer working and put something new in its place. Consider Google. Once a year now they discontinue several or more significant services when they conclude they are no longer bringing value to the majority of their customers. That’s just good product management. This keeps their products fresh and continues to build momentum for their company.

Step #4: Make the strategic planning process fun. Really can’t stress this point enough. The process should be a collaborative exchange where there are no dumb ideas, just thoughts for consideration, and all conducted in an atmosphere of learning and fun. No grading of ideas or figuring out who contributed the most.

Step #5: Connect your new strategy to a financial goal that can be measured. This practice will allow you to measure the results that you are receiving against past performance and make refinements, adjustments, and decide to continue or discontinue the new strategy. A key to this decision-making is in understanding that in order to achieve long-term results you need to keep in place a long-term plan. So don’t be too quick to kill a new strategy but leave enough time for it to take its full effect.

Step #6: include all of the parts of your company in the strategic planning process. Operations, Product Development, HR, Financial, Marketing, and Sales should all be a part and expected to contribute best thinking to move the company forward in an integrated manner. One of the worst things that can happen in a strategic market planning process is a few people develop a strategic plan for the entire organization without their input. Frankly, this can be counter-productive to the overall planning enterprise.

Step #7: Once you have created your new strategic plan it should include some basics: Goals, strategies, tactics, financials, and an implementation program. If the strategic plan is well structured it can be used as a blueprint by everyone in the company. In fact, it should be understandable from the shop floor to the executive office to produce a highly successful and dynamic plan. Even customers should be able to easily understand your value proposition and tell you what it is.

If you follow these simple seven steps you will be well on your way to creating a strategic plan that will serve your company well. It’s interesting to note that the average company spends less than one hour a month on its strategic planning. Don’t fall prey to this very dangerous practice.

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