Strategic Marketing Blog by Market Cues

Are you putting your budget where your best prospects are?

Having worked on both the agency and corporate side of the desk, I can attest that most companies are more comfortable sticking to last year’s budget allocations than changing them. There are a variety reasons for this. One reason is the budget in the previous year was approved so it’s logical to think that this course will help them in the next year. The problem with continuing a budget year-after-year is it makes it difficult to establish and track specific results, and it usually does not bring growth gains that nearly all budgets state as a primary goal.

Consider two companies, each with a different set of brands and strategic initiatives. Company 1 spends most of its budget on direct to market campaigns aimed at a specific customer demographic and adjusts its budget in micro-increments after business results area analyzed, upping or downing mini-campaigns based on results. Sounds pretty smart, right?

Now consider Company 2 who invests in specific business divisions that perform at their highest projections and rewards them for their performance, and makes major changes in their budget allocation as success is achieved based on the division’s earning potentials.

Over a number of years, which one of these companies would you suppose would end up the winner? If you guessed Company 2, you would be right. It’s because as time goes along the more major investment in the strongest brands that is based on performance will outperform weaker brands that have been propped up with incremental budget support.

Over the years I have found companies much more comfortable taking ‘small steps’ because they felt they were taking on less risk. After all, if they guessed wrong they’ve only hurt themselves in a small way. Therein is the major strategy misstep that companies fall prey to in the budgeting process. They train their executive management and therefore their staffs to not look for big opportunities, but rather ‘safe’ ones. So year after year a company can underspend itself out of business particularly if they apply this same strategy to their product development. It’s sad to say, but many companies are in a downward spiral this year because they can’t break out from what they did last year.

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Why Do So Many Brand Programs Fail?

I am a second-generation brand strategist who has been observing and producing branding programs for three decades. My dad was a partner in an ad agency in Chicago for 25 years before I got out of college. I remember many Saturday mornings going with him to his Michigan Avenue offices and watching him look over ad tear sheets and make strategy and copy adjustments that would be implemented on Monday. So you see, it’s in my blood, so to speak, and I have a lot of experience to base my outside reviews on. Here is one simple thought on simplicity.

The web has made everything very easy to review. And control. Google it. Go to Amazon. Look for it on eBay. In seconds you can put your computer pointer on it with a few clicks.

Is this a good thing? Probably, but it has its consequences.

It’s easier to switch brands today than ever before. There are so many FREE OFFERS everywhere that when someone asks for payment or opt-in people turn away and look for someone who doesn’t require that sort of upfront commitment.

Is this a good thing? Once again, that depends on how well you have adjusted to this new market reality. If you are having trouble with your sales you can find someone to help you with your self-confidence to build it back up, but all of this has created such ubiquity that it’s really easy for your brand to get lost in the shuffle.

So what can you do? When in doubt, move away from what everyone else is doing and do something new. Be different. Be unique. Be sure. And most important, be simple.

Consumers will pay.

Buyers will pay.

But be sure to provide whatever it is you are offering in real-time, today, without the wait. Frankly, no one is going to wait for your lengthy and complicated explanation to make sense. They will simply click on until they find what they think they are looking for. Simplicity is required for the new reality.

Posted in Brand Identity, Brand Strategy, Media Communications, Strategic Planning | Leave a comment

10 Simple Rules For Building A Brand Leader

Branding is an ongoing process that cannot be produced in an afternoon of decisions regarding your logo, corporate colors and website design. Rather, we all know that a successful brand is built from a multitude of coherent decisions that grow out of one powerful corporate and brand strategy. If owning and managing a leading brand is a goal of yours here are 10 simple rules on how to become, well, a brand leader:

1. Share all of your best ideas with everyone. Don’t hold back! People respond generously to the most generous people so you will be rewarded by your open-sharing policy.

2. Be prepared for heavy competition but lightly change strategy to adjust to a new reality and do it with so much grace everyone will think you planned it that way.

3. Be a better listener than a talker! In fact, be more interested in learning about your customer’s needs than explaining your services. Remember, people are interested in telling their story, not necessarily listening to yours, at least not until they’ve told theirs first.

4. Realize that you need to be a team of one. Be confident and proactive.

5. Use research but trust your instincts, as they will usually be right if you have been in your industry for some time.

6. As a very close friend told me recently, “Be better each day so you can help others do better.” This is a baseline way to conduct your life and it will never let you down professionally or personally, for that matter.

7. Pursue your dreams and big ideas. Don’t let them sit on a shelf year after year. Try them out and see if you can make something of them. You’ll never know if you don’t try.

8. Try and be the industry imaginer. Steve Jobs was always out in front of his competition and customers and offered something new and different. This capacity of coming out with something new serves Apple well today.

9. Be a detail person. Follow through on every single drop of opportunity that comes your way and finish every item you start, regardless of how large or small.

10. Don’t sit by the phone waiting for it to ring with an idea or opportunity. Instead, pick up the phone and make something happen!

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Media Skills and 5 Ways To Improve Them

When was the last time you had to respond to a specific criticism over an issue associated with your company or with a perceived product defect and you were at a loss for words realizing that your response needed to be carefully phrased? Difficult questions like these and many, many others often catch people at a loss because they are unrehearsed. The good news is there are ways to prepare for these unexpected questions, even tough ones, so you don’t embarrass your company or yourself in the public eye. Here are five ways I would recommend to anyone who deals with the media or buyers who need to prep for sensitive topics.

  1. Prepare some twists you can use in response to a negative question. In sports the best defense is offense. The quickest way to get on the offensive side is to research your company and pick out the 10 worst questions you might be asked if someone decided to play the protagonist. For example, let’s say your sales have been sliding for 18 months and market buyers are aware of this decline and you’re asked, “What’s going on with your declining sales?” Rather than trying to respond directly to the fact that was just laid out you could answer with “That’s right, our sales have been in decline in the specific market you cite along with our top 3 competitors, I might add. All of us have had our challenges in this down economy however we’re encouraged by our ‘Widget’ has been selling briskly in specific markets and is well ahead of our forecasts of last year.”
  2. Make equally aggressive responses to aggressive questions. At a recent sales meeting several key salesmen were strongly questioning the wisdom of a specific set of directives they had received from their director. Rather than trying to softly respond to their objections the director bluntly asked, “Do you want the benefit of my inside industry and customer knowledge or go it alone and live and die by your solo efforts?” Since the director was an acknowledged market leader the sales people quickly recanted their objections and became far easier in their communications. This was made possible because the director knew what would and wouldn’t work in the market and was prepared to stand up for her beliefs.
  3. Be an interesting storyteller. People love stories and interesting examples because they can see themselves in them and quickly gain a sense of direction from them. When presenting to a board of directors recently I gave an example of when I first started in the business in my first line job. This brought the board of directors back to their first job, something that we could all talk about and be interested in. When the discussion turned back to what it was I was proposing it was a much easier communication because empathy for the continuous improvement program I was proposing had been established.
  4. Be the expert in the room. But don’t be a ‘know-it-all.” This is a common mistake made by professionals. They seem to have an in-bred need to always remind everyone in the room of how much they know. Frankly, this is a total bore. I recently interviewed a director who was on the one hand a total expert in his area filled with information but on the other hand, I couldn’t wait for the interview to conclude because there was so much self-aggrandizement in the room we needed to open a window to let some fresh air in! Know the facts, be prepared to share them, but always do so in the context of the question you’ve been asked. Short and quick answers are always preferred to long-winded complicated explanations.
  5. Be yourself. One of the worst mistakes someone can make in media and sales is to pretend to be someone they’re not. Rarely does this have a happy ending because the truth is easier to keep straight than untruth. Look for ways to demonstrate your competence and explain things in a simple and straightforward way. Report negative facts just as easily as positive ones to set yourself up as a trustful resource and lay out what you are going to do next to right the situation. Honesty is always the best policy.

Human nature leads you to hold your breadth and hope that no one notices, but this hardly ever works. The world is too small now to hide from specific or critical events. It’s always better to stay in front of an issue and be prepared to set the directional course for that issue. Really strong executives bring out the worst news in their interviews quickly offer the remedy that will solve to the problem they just cited. That’s leadership in action.

Posted in Media Communications, Social Media | Leave a comment

Four Questions You Need the Answers to Thrive in a Recession

According to the SBA, over 50% of small businesses fail in the first five years, and 1 out of 10 make it to year 10. These same pressures hold true for hundreds of Fortune 1000 corporations who have either declared bankruptcy or filed reorganizations during the past five years. So, what do companies who make it past year 10 have that the others don’t?

Here are four questions they know the answers to that help them stand out and thrive during the most difficult of times:

1. Who do you want to communicate with? Knowing your precise target audience seems like a no-brainer, I’m sure, but it’s amazing how many companies try and communicate with “Everyone” thinking this will increase their chances of success. Instead, focus on the specific target market and audience that will make a difference in your business growth.

2. What do they know about us? Before you put one message into the marketplace you need to determine what your prospects already know about you. This simple exercise can save you months of missteps.

3. What do you want them to know? Trying to get your prospects to know everything about you in the first few moments is the equivalent of meeting someone for the first time and starting to tell them about your early childhood! Start where they are and let them know the things that will make them comfortable in continuing the conversation.

4. What do you want them to do? Of course, your end game is to convert your prospects into customers, but the question is what steps would you like them to take in this decision-making process. Hint: it should meet their needs first and foremost.

Having the answers to these four simple questions – along with your strategic prioritized agenda – will place you on the path of not only surviving a recession but thriving in one.

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Eight Tips for Becoming a Leading Brand

How would you feel if someone invited you to an event at a mall, but when you arrived you couldn’t figure out where to go?

That’s precisely what prospects feel like when they visit your website or customer service “support space” and can’t figure out what the @#$%$^% is going on there! Prospects who have taken the time to try and talk with you end up in frustration because there is no logical order to your branding. They will not be back soon.

Here are some practical ways on how to start and sustain meaningful communications:

1. Be creative. Do not expect prospects or your customers to find your brand interesting on their own merit. Use a creative approach to your show and tell, such as an illustrative video with voice-over.

2. Be direct. Know what your top three to five points are that distinguish your brand from all others and present these points in a logical fashion. Use every day language that everyone can understand from the technical director to the CEO.

3. Be logical. Order your website in the most simple way possible, from the first-time prospect’s perspective. Imagine what they feel like the first time they arrive. Place things in a simple and logical order to make it easy for them to find what they are looking for.

4. Be different. If you can’t differentiate your brand from all others, meaning it’s like every other brand on the market, then you might want to rethink your brand offering or you may quickly become a commodity. Being unique gives you the differentiation that builds a brand faster than any other dimension.

5. Be careful. Don’t be given to exaggeration. As the economy has worsened we’ve noticed many marketers increase their product claims beyond what they can deliver. Prospects and customers alike always feel better with a brand that they can rely on to tell the truth.

6. Be thoughtful. A pen of mine stopped working properly and I called Waterman’s customer service and arranged for a pickup. When the pen came back it was a brand new and a note was included that said, “We apologize for your original pen and are sending you a new one courtesy of Waterman.” Needless to say, the Waterman brand went up in my book.

7. Be smart. If you find that you are marketing a series of products that no longer meet the needs of your key customers sift them down into a smaller group. This is tough for many companies, particularly legacy owners, but is the necessary hard work of smart marketers.

8. Be ready. The faster you can respond to your customers the better. Waiting for something to happen, from the customer’s perspective, is not gratifying. Try and make your customer’s schedule yours and provide them with the swiftest services you can.

Implement these simple tips – along with your personalized approach – and you’ll be on your way to becoming a leading brand.

Posted in Brand Identity, Brand Strategy, Strategic Planning | Leave a comment